We are excited to welcome you to Snowwater Heli Skiing. Thank you for choosing to join us for some of the most unforgettable skiing and riding of you life - and for entrusting us with your care and safety. In this type of business, we are accustomed to mitigating all forms of risk, and we take it seriously. Together with Blackhomb Helicopters, we are committed to protecting our staff, our guests and the community from the spread of COVID-19. Please read this document before departing for your trip, and let us know if you have any questions.
At Snowwater, we tend to obsess over every detail, and negotiating COVID is no different. We are diligently following the most comprehensive protection policies and procedures to protect everyone in our lodge and office environments and have adopted measures that are in accordance with guidelines set out by the BC Ministry of Health, WorkSafe BC, and HeliCat Canada. We do anticipate regulations and best practices evolving as the COVID-19 pandemic unfolds and we will adapt as necessary. We will keep you informed of these changes along the way and appreciate your patience as we all negotiate the challenges ahead.
We look forward to seeing you this winter at Snowwater and providing you with the exceptional service and guest experience we are famous for.
Whether checking in, dining at the lodge, riding in the heli, or having a massage – each area has its own specific COVID guidelines that we, as a business, are required to follow. In addition, health screenings, temperature checks, and protocols around food sharing and interpersonal behaviours are now required in order to participate in our ski programs.
We kindly ask that all guests wear a 3-ply mask whenever two meters of social distancing cannot be achieved. You will be provided with a mask once you arrive at Snowwater. Our masks are 99.85% PFE Medically Graded and are being used in commercial settings worldwide. We encourage frequent hand washing and the use of hand sanitizer, which you will find in every room of the lodge. Please cover your mouth and nose when sneezing and coughing, and do not touch your face whenever possible. If you are unable to comply with these new procedures, we kindly ask you to contact our office and we will be happy to work with you in deferring your reservation.
We have divided our COVID plan into segments to better understand how it will work for each specific area:
Our goal is to keep all staff, guests and communities along your journey free from the spread of COVID-19. If you do not feel well, or develop symptoms while travelling here, please reschedule your trip. If you are visibly unwell at any time on your trip, you will not be permitted to take part in our ski program until cleared to do so.
Please do the following before leaving home:
It is important to understand that an outbreak of COVID-19 will end your trip and impact the livelihood of the staff providing your experience. It could also have serious impacts on the small communities that service our operation. Please be diligent in following our practices and protocols.
The following steps should be practiced when travelling to and from our location to limit the spread of COVID-19:
For more information on preventing the spread of COVID-19 please refer to:
With new protocols and procedures in place, it’s more important than ever to arrive on time. Please read and follow our check-in procedures in place for this season:
A guest who does not clear our in-person health screenings will not be permitted to participate but will be allowed to reschedule the booking (one time, within the season or the following).
We are required to ask and observe that our guests are not exhibiting any of the below symptoms:
We are also required to ask about your travel history:
For more information about COVID please see below:
We take safety seriously. If you have any questions about our policies or procedures please don’t hesitate to ask! We can’t wait to get out into the big while wilderness and shred some deep pow! See you soon.
Updated February 23, 2020.
As of February 23, 2020, there has not been so much as 'sniffle' at the lodge all winter. We are very proud of our team and their constant diligence to following the new procols.